News from the frontline
As the results of our First National Survey show, men simply aren’t getting the information and support they need to come to terms with their diagnosis and choose properly from the available treatment options. That’s why our Helpline is so vital. But what about the Specialist Nurses who make it all possible?
Sally Anne Millward, Support and Information Helpline Specialist Nurse, shares her story:
"When I joined The Prostate Cancer Charity as a Specialist Nurse, I hadn’t been looking for a new position. But the thought of a Helpline really interested me. So I decided to work part-time at both The Prostate Cancer Charity and the NHS.
I’ve worked 15 hours a week at The Prostate Cancer Charity since March 2003. It took time to adjust, as it differs immensely from the NHS. But the support and guidance of the Helpline team made the transition much easier.
I‘ve no doubt that I’ve made the right decision. I’ve really developed thanks to training from colleagues and visiting healthcare professionals. I’ve also attended various Telephone Helpline Association Study Days, so that I can help our callers in the most effective way.
I’d say the main difference between The Prostate Cancer Charity and the NHS is the amount of time spent with each client. The Helpline allows me to tailor each call to the needs of the caller.
I can ensure each one receives the support and information they need – at a pace that’s right for them. One of the difficulties I face at the NHS is the lack of time to listen to, and talk to patients. To me, this is so important. I see it as fundamental to nursing care."
Our Helpline Specialist Nurses are supported by nurses provided by the Medical Advisory Service (MAS). An incredibly important resource for The Prostate Cancer Charity, they enable us to maintain a professional and high quality service. MAS Nurses bring years of experience, including work on a variety of different helplines.
Jackie Holley is a Medical Advisory Nurse with The Prostate Cancer Charity Helpline. "I’m a nurse with 40 years’ experience and a background in District Nursing. I worked on a variety of Helplines before joining The Prostate Cancer Charity. I really enjoy using my interest in men’s health in such a worthwhile organisation, and there are plenty of opportunities for me to enhance my skills."
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