Between September 2010 and January 2011, callers to the helpline
were invited to participate in a survey to measure the quality of
the service.
201 callers responded, helping us to understand how we can
improve our service. We would like to thank all those who responded
and provided us with very valuable feedback.
How callers rated the Helpline
- 100% said the nurses explained things in a way that could be
easily understood
- 99.5% said the nurses were knowledgeable in the area they
wanted to talk about
- 98.5% said the amount of information provided was enough to
meet their needs
- Over 94% of callers were "very satisfied" with the overall
experience of calling the Helpline